Effective Date: 07/05/2025

At Velveteen Rabbit ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following personal information from you:

• Name

• Email address

• Phone number

• Payment and transaction details (via third-party platforms)

• Booking and order details

• Other information you choose to provide in contact or enquiry forms

• Device and browser data (via cookies or analytics tools)

Note: While we do not actively collect IP addresses, they may be recorded automatically through website analytics or booking platforms.

2. How We Collect Your Information

We collect information directly from you when you:

• Complete a contact or enquiry form on our website

• Make a reservation or booking through SevenRooms

• Purchase tickets or services through our site

• Interact with us via email or telephone

We also collect limited information automatically through the use of cookies and similar technologies when you visit our website.

3. Why We Collect Your Information

We collect and use your information to:

• Manage reservations, ticket purchases, and event attendance

• Respond to your questions and provide customer support

• Communicate with you regarding your interactions or bookings

• Improve the usability and performance of our website

• Meet any legal or regulatory obligations

4. Disclosure of Personal Information

We do not sell your personal data. We may disclose it to:

• SevenRooms, our trusted third-party booking provider (see their Privacy Policy)

• Service providers who assist with website hosting, communication tools, or IT support

• Legal or regulatory authorities when required by law

All third parties are expected to handle your information in a manner consistent with this Privacy Policy.

5. Cookies and Analytics

We use cookies to improve your browsing experience and track website usage. Cookies may collect non-personal information such as browser type, time spent on site, and pages visited. You can manage or disable cookies via your browser settings.

6. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children.

7. Security of Your Information

We take reasonable precautions to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. However, no method of transmission over the internet is completely secure.

8. Access and Correction

You have the right to access and correct your personal information held by us. To make a request, please contact us using the details below.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us:

Velveteen Rabbit
22 Caxton St, Petrie Terrace QLD 4000
Email: info@velveteenrabbit.com.au
Phone: 07 3924 9218

10. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date and post the updated version on this page.